Help Center — Seven Stars

Account creation, profile setup and first upload.

File formats, metadata, cover art requirements.

How royalties work and how to withdraw.

How to apply for and keep your verified badge.

Password, 2FA, account deletion and data.

Rules, reporting and how the community feed works.

Frequently Asked Questions

How do I sign up as an artist?

Visit this website, click "Artist Login" and create an account. Choose your role: Artist, Producer or Label.

What audio formats are accepted?

We accept WAV (recommended, up to 500MB) and MP3 (minimum 320kbps). WAV gives the best streaming quality.

How long does track approval take?

Tracks are usually reviewed within 24–48 hours. You'll receive a notification when approved or if action is needed.

Why was my payout delayed?

Payouts are processed manually. Mobile Money payouts arrive same-day; bank transfers take 1–3 business days. If it's been longer, contact support.

Can I delete my account?

Yes. Go to Account Settings in the app and select Delete Account. Your music and earnings data will be removed within 30 days.

How do I report content that violates guidelines?

Use the report button on any track or profile in the app. Our Trust & Safety team reviews all reports within 24 hours.